Customers are the backbone and lifeline of any business organization. A business’s success or failure will largely depend on how it manages its customers and continuously delivers high-quality products and services.
Our customer base comprises our students, the primary users of our products and services, and the parents, the customers. We are fortunate to have many satisfied customers who have given us helpful feedback and raving reviews.
We have analyzed all the reviews and focused on the key recommendations and points of improvement. These are part of our development plan and guide us in continuously improving our products.
Here is a summation of the positive points put forward by our students and parents:
Effective Skill Development & Improved Academic Performance:
Many parents observe that their children advance in math and English, often exceeding their grade levels. Some students closed their skill gaps from lower grades to current or higher levels. Many highlighted Afficient’s role in advancing their math skills, reportedly 2 years ahead of their peers.
Efficient Learning System:
Parents appreciate how the program saves time compared to traditional tutoring. The structured curriculum and progression system helps students develop learning habits. The number of questions per practice set is considered optimal, avoiding frustration while ensuring effectiveness. Some parents found the program adaptive to individual needs.
Motivational Elements:
The platform includes tokens, progress bars, and leaderboards, encouraging children to stay engaged. Some students enjoyed seeing their progress and rewards.
Parental Convenience:
Parents found the tracking tools helpful in monitoring progress. Less direct involvement is needed compared to other learning platforms. The “Help” feature is lauded for enabling independent learning for children.
Helpful Tutors & Support Team:
Some reviewers praised the tutors for their responsiveness and patience. Customer support was noted to be prompt and helpful.
Systematic Course Structure:
Well-organized lessons help students build foundational skills.
Improved ENL Study:
One reviewer mentioned that the program has shown benefits for English as a New Language (ENL) studies in school.
Conclusion:
We are very thankful to our customers for their valuable feedback and guidance. We want to convey that we are reviewing the suggestions and recommendations and are actively working to make our products and services more efficient and effective. We are confident that together, we can create a more robust educational product that students love to use, for we know that our success relies on our students’ success! Thank you for putting your trust in Afficient Academy.
